You’ve got questions and we’ve got answers…hopefully. Please check through our list of FAQ’s to answer any questions you may have regarding The Healers. If you can find the answer you’re looking for please feel to reach out to us using our contact form.
How do deliveries work?
Our deliveries are organized into 3 time slots:
1. 12pm to 4pm — In order to make our early-bird window your order has to be in by 11:00am. – Deliveries will go out between 12pm and 4pm
2. 4pm to 8pm — In order to make our mid-day window your order will have to be in by 3:00pm. – Deliveries will go out between 4pm and 8pm
3. 8pm to 10pm — In order to make our late window your order has to be in by 7pm. – Deliveries will go out for 8pm and 10pm
**We will contact you when we are 10-15 minutes from your location. Our driver will need to be met by a human person unless further and safely instructed. We can’t leave packages around.
We do our very best to be discreet and bring good vibes; please try to do the same.
What if I’m not there to collect my order?
We can leave your order in a place that is dry, safe and easy for our driver to find if you let us know when you place your order. Please keep in mind that if your order isn’t there when you go to collect it we are not responsible. We will always take a photo as proof.
Will you sell to me if I am under 19?
IMPORTANT: We will not sell to anyone under 19. If you place an order with us you may be asked for ID. If you don’t have ID or are under 19, our driver will leave. YOU WILL NOT RECEIVE YOUR PRODUCT.
Do you deliver through the mail?
Not currently
Will you sell me a pound or more?
No, sorry. We only sell what is on our menu.
What methods of payment do you accept?
At present we accept E-transfers. If you don’t know how to send an E-transfer, please watch the 2 minute video below for a super basic explanation.
If I don’t like the stuff you sell, can I get a refund?
Sorry, we don’t offer refunds. If you have a really bad time with something, we are more than willing to chat about it and see if we can offer some product as compensation. As a rule though, we aim at quality and/or a very low price.
Please email [email protected]
Can you deliver to a street corner?
No, we must deliver to an address. Hotels/motels are OK.
What do you deliver the order in?
It will come in a brown paper bag. Inside the bag anything smelly will be vacuum-sealed for freshness (TM) and odor. The name of the game is discretion and good vibes.